Question 1

How long do lash extensions last?

Accepted Answer

The life of your natural lash (around 6 – 8 weeks). However, as we naturally shed between 2 – 5 natural lashes every day, we do recommend having an infill every 2 - 3 weeks to keep them looking nice and full.

Question 2

Do you have a lash warranty?

Accepted Answer

Yes we do! 
At Glow Beauty Services, we pride ourselves in delivering the highest quality lashes. To guarantee our client's happiness, we offer a Lash Warranty on all new sets and infilled sets completed by Glow Beauty Services (GBS). If for any reason, you are unhappy with your lashes or have lost an excessive amount without a natural lash attached, please contact us immediately to discuss.  
Please be advised that our lash warranty is only valid providing the following conditions have been followed:
1. You arrived to your Lash Appointment completely Eye Makeup Free - this includes Mascara, Eyeliner and Eyeshadow.
2. Contact to GBS has been made within 3 days after initial lash appointment.
3. You must keep some of the lost lashes or take a clear photo to show GBS.
4. If a repair appointment is required, it must be booked within 6 days of the original appointment. Any later therefore voids the lash warranty as your lashes have then been exposed to everyday wear and tear.
5. Correct aftercare has been followed. If it is found that incorrect after care has been done by the client, the top up will now be at the client’s expense.

Question 3

How do lash extensions feel when wearing them?

Accepted Answer

They feel very lightweight, so you can’t feel them. Most clients tell us they are wearing less makeup since having our eyelash extensions applied.

Question 4

How long does it take to apply a full set of lash extensions?

Accepted Answer

Approximately 1.5 - 2 hours for Classic Sets and between 2 – 3 hours for Hybrid and Volume sets, depending on the number of lashes required.

Question 5

How many lashes make a full set?

Accepted Answer

Approximately 50-100+ lashes per eye.

Question 6

Can I use eye makeup remover?

Accepted Answer

Only oil free water based remover or cleanser may be used.

Question 7

Can I wear makeup when having my eyelashes applied?

Accepted Answer

The eyelashes must be clean and clear of all makeup and oils before you arrive to your appointment. Please also avoid wearing waterproof mascara 2-3 days before your appointment.

Question 8

Can I wear mascara on my eyelash extensions?

Accepted Answer

We do not recommend wearing mascara as it reduces the life of your eyelash extensions and it voids our Lash Warranty. If desired, we do suggest using only a water-soluble mascara on the bottom lashes only.

Question 9

What are the prices of eyelash extensions?

Accepted Answer

Classic Lashes
3/4 Set $99
Natural Set $120
Glamour Set $160
High Definition Set $165  
 
Classic Infills
45 min (Express) $70
60 min (Standard) $95
75 min+ (Extended infill) $110
 
Hybrid Lashes 
A mix of classic and volume lashes $190
 
Hybrid Infills
75 min (Standard) $105
90 min+ (Extended Infill) $120
 
Russian Volume Lashes
2D Light Volume $200
3D Volume $240 (Most Popular)
4D Volume $280
5D/6D Volume $300
 
Russian Volume Infills
90 min (2D Light Volume) $115
105 min+ (Extended Infill) $130 
 
90 min (3D/4D Volume) $125
105 min+ (Extended Infill) $140
 
90 min (5D/6D Volume) $135
105 min+ (Extended Infill) $150
 
Bottom Lashes
Full Set $65
 
Bottom Lash Infill 
30 min $40
 
Note:
Infills are based on 50% of remaining lash extensions. If less than 50% of your chosen set is remaining an extended infill may be required. Please be sure to note this when making your appointment to allow the extra time.

Question 10

What maintenance is required?

Accepted Answer

We recommend that you lightly brush your eyelash extensions after washing your face to ensure they remain straight and in line with your natural lashes. You will be shown how to wash and care for them at your appointment. We recommend infills every 3 weeks and we will provide you with a brush for your eyelash extensions.

Question 11

When can I not have eyelash extensions applied?

Accepted Answer

If you have any eye irritations or infections or have experienced allergic reaction to eyelash extensions previously or pertaining to products being applied to your skin or hair.

Question 12

How do I remove my eyelash extensions?

Accepted Answer

If for any reason you wish to have your extensions removed, to please book in for a quick and pain free professional removal. Please do not attempt to pull them off yourself as they are grafted to your natural eyelash and this will damage your natural lashes.

Question 13

What do I need to do for eyelash extension aftercare?

Accepted Answer

Eyelash extensions are easy to care for. The same aftercare listed below will be discussed at your appointment to ensure your extensions last as long as possible. If you experience any irritations please contact the salon immediately.
 • Keep your lashes dry for the first 24 hours.
 • No swimming, steam rooms or saunas for 48 hours. Swimming after this time is fine as   long as you rinse your lashes.
 • Please try not to sleep face first into your pillow to avoid crushing the lashes.Comb your lashes daily, especially in the morning to keep them separated and looking beautiful and fluffy.
 • Use a certified lash foaming cleanser on your lashes every day (we’ll show you how it’s done). We recommend Prolong Cleanser.
 • Use only water based makeup removers and cleansers (oily/cream based products will shorten the life of your eyelash extensions).
 • Avoid exposing your lashes to excessive heat e.g. saunas, steam rooms, BBQs, cigarette lighters, hot ovens, hot dishwashers, hairdryers and straightening irons.
 • No waterproof eye makeup.
 • Do not use strip lashes, eyelash curlers, tint or perm your eyelash extensions.
 • Please avoid rubbing, touching/playing, picking or pulling your eyelash extensions.
 • Do not forget to pre-book your next eyelash infill at 2 – 3 week intervals in order to maintain the fullness of your eyelash extensions.

FAQ